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Delivery and Returns

Delivery

Our Standard delivery service provides delivery within 3 to 5 working days where items are held in stock. Standard delivery is provided free of charge for mainland Britain on orders over £350.00 (ex VAT) and charged at £39.95 plus VAT for orders under £350.00 (ex VAT) Restrictions may apply. For none mainland Britain charges may vary dependent on the delivery location. Please call or email with your post code for delivery cost.

Deliveries are made between the hours of 8am and 6pm

No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking tradesmen for installations until goods have been received.

In the event that you are not available to provide a signature on the pre-arranged date, then you will be charged for a re-delivery. Standard delivery is made to the 'kerb side' due to insurance guidelines so please arrange for adequate help to carry goods into your property. Deliveries cannot be left outside in porches, garages or any other location.

 

 

Returns policy

(Applicable for Internet Sales only). We hope that you will be pleased with your purchase. However, you can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please write to us and we will be happy to refund or exchange your goods. We do not accept part order returns. If you wish to return any goods they must be complete, unused, and in "as new" condition.

If you wish to return any goods you must ensure that they are packaged adequately to protect against damage. If you have opened any boxes to examine the product we recommend that you take care with the packaging and try not to damage it as it is specifically designed for the product. If you fail to take care of the goods before they are returned to us, and this results in damage or deterioration, we will charge accordingly.

If you wish to cancel your order within the 7 day period you must return the goods to us at your own expense. All returns must be accompanied by a valid returns authorisation number which can be obtained by calling our office. You will need to return the goods back to us via your chosen courier.