Returns

Flooring Returns Restrictions

We are not obliged to accept any returns – whether partial or complete – after 14 days after ordering. However, we will always try our best to accept back stock in any situation where it’s possible. Ultimately, returns are only accepted at the discretion of a management level staff member in these cases a re- stocking fee of 25% will normally be applied.

Please remember, in all situations where there is no manufacturing fault, you are responsible for returning the goods to us, at your expense, in complete, unused, and in "as new" condition and within 30 days of purchase.

If you have any concerns, please give us a call before your order and we will be happy to explain any restrictions on your product choice.

We are only able to accept back orders where the product:

• Is kept in stock in our warehouse.
• Is not a special order and is currently sold on our website.
• Is returned in full packs – no partial packs will be accepted.
• Is in perfect unused condition.